Hong Kong residents requiring assistance while in distress outside Hong Kong should call the 24-hour hotline operated by the Immigration Department at (852) 1868. In the event that you are not able to call the hotline by dialing (852) 1868 from abroad due to the service settings of their telecommunication services operators or other reasons, please try adding “0000” after entering (852) 1868. For more information, please refer to the Immigration Department’s website.

To provide timely and professional guidance and assistance to Chinese citizens in distress overseas, the Ministry of Foreign Affairs of the People’s Republic of China (MFA) has set up the Global Emergency Call Center for Consular Protection and Services and launched a 24-hour hotline at (8610) 12308. The MFA emergency call center will, according to the actual situation and needs, refer assistance requests from Hong Kong residents to the Immigration Department for follow-up. You may also wish to refer to MFA’s website for a list of its missions overseas.